1. Product support
For the clearest answer, include:
- the workspace name and email address used to sign in;
- what you were trying to do;
- what happened instead, including the exact error message; and
- a screenshot when it helps explain the problem.
Never send your password, complete card number or card security code.
2. Help inside the application
When signed in, choose Help in the sidebar for instructions on leads, listings, imports, matching, team permissions and billing.
3. Billing, cancellation and refunds
Workspace owners can open Settings → Manage to reach the Lemon Squeezy customer portal. The portal lets subscription customers manage billing information and cancel or resume subscriptions. See our Refund and Cancellation Policy before requesting a refund.
For a billing enquiry, include the Lemon Squeezy order or receipt number, but do not send card credentials.
4. Privacy and data requests
To request access, correction or deletion of your own account information, email us from the address on the account. We may ask for reasonable information to verify your identity before acting. Read our Privacy Policy.
If you are a buyer or property owner whose details were entered by a brokerage, contact that brokerage first because it controls the workspace record. You may also contact us if you cannot identify the relevant workspace.
5. Security reports
Report a suspected vulnerability to notif.pch@salescone.online. Explain what you observed and how it can be reproduced. Do not access, change, download or disclose another person’s data while testing or reporting an issue.
6. Scope of support
We support the operation of PropertyCone Hub. We do not provide real-estate, legal, financial, tax or regulatory advice, and we cannot recover information after it has been permanently deleted.
7. Business information
PropertyCone Hub is the product name used for this service.
Business information required before commercial launch.Add the operator’s registered legal name, registration number and business address. Support hours and a target response time also remain unstated because no service level has been approved. Legal review is required for the final contact, privacy-request and consumer-support wording.